AT A GLANCE


VIDEO SESSIONS

100,000

More than 100,000 video assistance sessions were completed using the SightCall platform last year.

COUNTRIES GLOBAL REACH

80+

SightCall has a global reach with customers in over 80 countries around the world.

AVAILIBILITY

99.95+

The measured SightCall platform availability was over 99.985% last year, beating our 99.95% SLA commitment.

SIGHTCALL WINS 2017 SPIFFY AWARD


SightCall, the global AR video assistance leader, is proud to be recognized as a pioneering company by the Service Provider Innovation Forum (SPIF) at the 10th Annual SPIFFY Awards held at TC3 Summit.

See what your customer sees and guide them remotely.

Shorten the claims process

20+ Insurance companies avoid unnecessary adjuster onsite visits by leveraging SightCall Video Claims.

Improve First Time Fix

Top 50 global manufacturers provide remote expertise to their field service force and customers saving truck rolls and unnecessary dispatch.

Make customers happy

Telecom leading carriers transformed their customer and field service with video assistance, drastically improving resolution time and customer satisfaction.

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Built on a proven technology designed to empower interactions with high quality, augmented live video.

The Service Council surveyed 75 service leaders of large companies in 2017*.

30%

of incoming service calls would benefit from a live video or AR session.

40%

of the incomplete service visits would benefit from the use of a live video or an AR session.

IDC published the Video Communications Platform-as-a-Service Forecast, 2016–2020, creating a new category named “Show Me”… focusing on the SightCall use case.

The U.S. video communications PaaS market is forecast to grow from $44 million in 2015 to $1.7 billion in 2020.

*The Feasibility of Augmented Reality in Service
report is now available.

DOWNLOAD IT HERE!


The breadth of functionality empowering your workforce

  • Live Video
    See what your customer sees
  • HD Audio
    Guide your customer to tell him what to show
  • SMS
    Start the interaction by a simple click on a link in a SMS
  • Recording
    Record interaction, including audio, video and annotations
  • Multiparty
    Add multiple experts/viewers into the video session
  • Annotations
    Annotate on the phone with a finger and on the web console with a mouse
  • Photo
    Take snapshots from the video stream and save the pictures you need
  • Zoom
    Remotely zoom to better view what you want to see
  • Geolocation
    Get the location of the mobile to tag photos with time stamp and GPS
  • Sharing
    Add multiple experts/viewers into the video session

Scalable, fault tolerant and latency optimized Real Time Communication infrastructure

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SightCall Ecosystem

SightCall is an open platform providing a complete set of connectors, APIs, SDKs and ready to use out of the box apps.
With SightCall you benefit from a global eco-system of best in class solution providers and system integrators.

Ready to transform your business with AR powered video Assistance?

Start your video digital transformation
Join SightCall’s partner community

See how SightCall helps the best get better


Enriching over 100,000 interactions per year with Visual Support

“The Genie Tech Sight app puts real-time field service support in the palm of a field service tech’s hand, providing the technical support they need when they need it. Using this app gives Genie technical experts the ability to quickly handle and resolve issues customers are experiencing in the field. It integrates customer service, field service, customer support and video calls all into one.”

Bob Bartley

Senior Director of Product Support and Reconditioning

“We surveyed 4000 customers through all the insurance companies asking them what should be done to manage their claim well? The first two answers were that it has to be fast and easy. The added value is not only having a Skype, it is the fact that the expert from his desk can now control his customer’s tablet or smartphone to be able to guide and tell him what he needs to show. As a result within one hour the video expertise can be completed and the customer is fully satisfied.”

Eric Renders

Director of Claims

“The Darty Button in video mode aims to solve remotely 70% of the breakdowns observed by consumers. And because this after-sales service and assistance is done without physically moving a technician, the retailer optimizes its direct and operating costs. This is good news for the consumer as well as until now, in the event of an on-site intervention, the consumer had to bear somehow the truck roll costs.”

Régis Schultz

CEO