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IDC Sees Video Communications PaaS as a Transformative Technology For Many Industries

In the last Mark Winther’s IDC report, named U.S. Video Communications Platform as a service, Forecast 2016-2020 a very interesting new category was created. Mark, who is a seasoned group VP and consulting partner at [...]

Darty Upgrades Its Customer Service With a Button and Live Video Assistance

Great news for consumers: brands, manufacturers, retailers heard our complaints: In many circumstances, a live chat with a customer service agent is not enough. Even IVRs and phone calls are notoriously not a great experience. [...]

Verizon Is Shaking Up The Telecom Industry With This Unforeseen Customer Service Innovation

Recently, I was asked which industry I thought every consumer would rank as having the highest number of unpleasant customer service experiences. Without a doubt, I answered the telecom industry. Most people would certainly agree [...]

IoT changes Business models – How to adapt support models consequently?

Mobile used as a viewer to show a problem to a support agent A significant and often overlooked impact of IoT, is how it can transform the support revenue model into a usage-based pricing [...]

Customer – Insurance Agent interaction: Avoiding pitfalls with insurtech

Insurance mobile interactions On February 25th a panel with the following experts will discuss Customer-Agent Interactions in the Insurance industry: Michael Kolar - Capgemini Financial Services Group - Insurance Fabien Lamaison — Head of [...]

[FR] Sightcall leve 8,4 millions de dollars pour accompagner les entreprises dans leur transformation digitale et revolutionner leur service clients

San Francisco, USA – SightCall la plate-forme cloud en mode SaaS (Software as a Service) qui intègre l’interaction visuelle au cœur du service clients, annonce une levée de fonds de 8,4 millions de dollars, menée [...]

SightCall Raises $8.4 million Funding Round to Transform Industries with Visual Interactions

San Francisco,CA (PRWEB) October 08, 2015 SightCall, the leading Software as a Service (SaaS) platform for live visual communications, today announced an $8.4 million round of funding, led by Idinvest Partners. The new round of [...]

SightCall Unveils Visual Support for Salesforce® at Dreamforce® 2015

SAN FRANCISCO, CA (PRWEB) SEPTEMBER 16, 2015 - SightCall announces today the release of SightCall Visual Support™ for Salesforce®. One year after the launch of its cutting-edge App in the AppExchange®, the new Visual Support App [...]

Enhance the Customer Experience with Visual Communication Tools

Customers and companies both want the same thing: to resolve product or service issues as quickly as possible. Customers want their products to work so they can continue about their day. Companies want happy customers [...]

How Much is Poor Customer Service Costing You?

Can you think back to when you had a bad customer experience? Did something to come to mind immediately? Memories are tied to emotions, and we tend to recall both really negative and really positive [...]