See the impact that AI remote support has for Field Service teams
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See the impact that AI remote support has for Field Service teams
Technicians on site, whether installers, contractors, or even customers, can access expert knowledge remotely. This helps them diagnose and fix issues correctly on the first visit.
Level 1 and Level 2 support teams can resolve more issues remotely with expert guidance in their fingertips. Teams can also send equipment or parts sooner, giving useful feedback to product, QA, and manufacturing teams.
New technicians and support teams learn faster by accessing real-world expertise during training – instead of relying on manuals, they learn by seeing how problems are resolved and by doing the work themselves.
Remote visual support lets you instantly connect experts with customers and technicians using AR-enhanced live video.
Eliminate Miscommunication: See the problem as if you were there.
Improve Visual Context: Share asynchronous photos, videos, and gallery media. Ideal for low-lift diagnostics, asset verification, or pre-visit planning.
Boost Customer Satisfaction: Provide a fast, effortless, and effective support experience.
SightCall Xpert Knowledge uses AI to turn recorded video and remote visual support sessions into trusted, step-by-step expert knowledge—so more technicians, support gents, and AI can resolve issues like your top experts.
AI-Powered Documentation: Automatically turns video, images, transcripts, and key service moments into structured multimedia tutorials and best-practice guides.
AI-Augmented Improvements: Identifies recurring patterns across expert interactions to refine best practices over time, turning frontline expertise into a scalable competitive advantage.
SightCall’s Visual AI analyzes and interprets visual data to enable faster diagnosis, accurate guidance, and precise decision-making for service delivery.
Instant Visual Recognition: Use bespoke Computer Vision to identify and classify equipment, parts, and issues from live-video and images.
Augmented Support: Give your experts a technological advantage that makes them more efficient and accurate.
It’s never been easier to record, store and share the unique institutional knowledge that your service organization depends on.
Protect tomorrow’s service efficiency by capturing the tacit know-how of your veteran agents, techs, experts and engineers before they retire.
+20%
First Call Resolution
-50%
Truck Rolls
-50%
Average Handle Time
-69%
Average Resolution Time
Integrations
SightCall VISION connects seamlessly with leading software. Keep your current CRM, FSM or CCaaS system, create your own experience leveraging our APIs, or use SightCall VISION in standalone mode.
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